Poly Graphics

Even though we proofread every order, check for grammar errors, check for print quality, and double count envelopes, we still make mistakes sometimes.

The party invitation should have said “Beth” not “Bet”.

And we shipped the invitations to the customer. Yikes!

As Poly Graphics always does, we admit our mistake and fix it as quickly as possible. Luckily there was enough time for the corrected invitations to arrive and be delivered to guests before the RSVP date got too close.

We’re human, we make mistakes, but we admit them, fix them, and move on.

Try us, we’ll do our best to get your right the first time!

We don’t intentionally make mistakes – we try our best to do everything perfectly. But we mess up. We’re human.

The people who work at Poly Graphics make mistakes. Despite the many checks and proofs that we make on each and every order we prepare, occasionally one gets through. We accidentally ship an order with a problem.

When we make mistakes we fix them. As soon as we can.

We shipped an order last week that had a correction on it that was missed. The invitations did not look like the invitations that our customer approved on our online draft page. When the customer received the box she let us know that they were not what she ordered. Without hesitation we shipped out replacement invitations that were triple checked for accuracy to exactly match the approved draft. We apologized for the mistake but corrected it as soon as we could. It cost us extra to print, proof, and ship again. But we got that order right.

Poly Graphics has a No Mistake Guarantee. If we mess up we will fix it.

I hope we don’t mess your card order up. But be assured that we will get it right. Even if it takes shipping a replacement.