If, after you confirm correctness of your draft and receive your order a mistake is found, we will reprint your order at a reduced price.
Please be aware that weekends are not considered business days for UPS shipping purposes. Which means that a 2nd Day Package shipping on a Thursday will not arrive until Monday (as long as Monday is not a holiday). Poly Graphics prints and ships as soon as we can when we receive your approval.
Sometimes delays happen once the shipment is out of our hands. If a guaranteed receipt date package is delivered later than promised by our carrier, we will refund your shipping costs. [Note that USPS Priority Mail packages do not have a guaranteed receipt date] If the package arrives so late that you want a full refund, you must ship the package back to us at your expense before we can refund your money. Of course, if the package is lost and never gets to you, you will be fully refunded.
We'll take back any product you
are not satisfied with. Return these items within 10 days of receiving them.
If you ordered the wrong thing or don't like it, you are responsible for the return shipping.
When we receive your package we will credit your account.
Our personalized products are skillfully crafted especially for you according to your instructions – we work one-on-one with you to make sure we get everything absolutely correct before we ship to you.
If we messed up, let us know.
We'll fix the problem and ship the correction
as soon as we can. We will ship the correction by the same method
the original order was shipped.
We go to great lengths to assure you that you get individual attention.
We would like to grow - we want every customer to be a
satisfied customer. If you like us please tell your friends - there is no better advertisement than
word of mouth!
will post a draft of your order on your own personal web page so that you can
verify spelling, dates, and all details. To view and approve your draft(s),
you will need to fill in your last name and customer number.
You can send us a message (approval or other) directly from your draft page.
This personal web page allows us to communicate back and forth,
without relying on email (which is sometimes unpredictable), until you are satisfied.
If you order with the Rush option, we prepare your draft, print and ship as soon as possible (the same day you order or the next weekday) Other, non-rush orders usually ship within 3 weekdays (Mon-Fri, non-holiday). Please view and comment on your drafts as soon as you can. When you say "approved" your order will be printed as quickly as we can. Our goal is to make you completely happy with our products and service.
We do our best to print what you see on the screen. But to get exact colors, your display has to be calibrated to match our display and our printer has to be calibrated to show the exact same colors. This is impossible. We do the best we can to get the colors you see on screen on the design that you select.
Poly Graphics reserves the right to change these policies on an individual basis to make sure our customers are satisifed with our service and quality of our products. We also reserve the right to change policies in the interest of perserving Poly Graphics' business integrity.
Poly Graphics is a member of the Apex Chamber of Commerce
These policies updated February 10, 2012