No Mistakes
If we make a mistake, we will fix it as soon as possible.
We perform multiple proofs and reviews of every piece of your order so that
we deliver a quality and error-free product every time you shop with us.
We are human and mistakes happen. We'll fix them when they do.
Please Review Your Draft Carefully!
We will print what you approve. Please make sure that the font, spelling,
capitalization, colors, and times are correct and are correctly formatted.
We look for and try to correct grammar errors, but if we
are unsure of something we will print what you request.
If,
after you confirm correctness of your draft and
receive your order a mistake is found, we will reprint
your order at a reduced price.
24 Hour Draft Preparation Guarantee
We'll prepare a draft of your order within 24 business hours.
We define business hours as Monday thru Friday, non United States Holiday days.
So if you order at 1:00 p.m. on a Monday, your draft will be ready by 1:00 p.m. on Tuesday.
But if you order at 1:00 p.m. on a Friday, your draft will be ready by 1:00 p.m. on the next Monday,
if it is not a holiday.
But, if you request a RUSH on your order, your draft will be prepared as soon as possible, no
matter what day it is. And RUSH orders get shipped ASAP after approval. RUSH means you get moved to the
top of the line for everything.
Please note that we do not work on Sundays, but you are more than welcome to order anytime, 24 hours a day,
7 days a week.
Please Order Early
Please order early and check your product immediately upon
receipt to assure that there is enough time to resolve any
errors, ours or yours.
Shipping
We do our best to ship the most efficient way for both of
us. If there is a problem receiving your shipment, we
will help determine what the problem is. We expect our
customers to make their best effort to receive their order
before asking for a refund or a reprint for reasons of
non-delivery. If you act in a timely manner, any problems
with your shipment should be able to be quickly resolved.
Please be aware that weekends are not considered business days for UPS shipping purposes.
Which means that a 2nd Day Package shipping on a Thursday will not arrive until Monday
(as long as Monday is not a holiday).
Poly Graphics prints and ships as soon as we can when we receive your approval.
Sometimes delays happen once the shipment is out of our hands.
If the package is delivered later than promised by our carrier,
we will refund your shipping costs. If the package arrives so late that you want a full refund
(non-personalized items only),
you must ship the package back to us at your expense before we can refund your money.
Of course, if the package is lost and never gets to you, you will be fully refunded.
Returns
We'll take back any non-personalized product you
are not satisfied with. Return these items within 10 days of receiving them.
If you ordered the wrong thing or don't like it, you are responsible for the return shipping.
When we receive your package we will credit your account.
Our personalized products are designed especially for you - so we cannot
take returns on these items.
If we messed up, let us know.
We'll fix the problem and ship the correction
as soon as we can. We will ship the correction by the same method
the original order was shipped.
Reliability
Poly Graphics has an A+ rating with the Better Business Bureau.
We are here to serve you. Our goal is to make you a happy customer and a friend.
We want to earn your trust and to be here for you for years to come.
Poly Graphics filled our first order in October, 1995.
We've been doing this for quite some time and would like to continue - with your help!
Personal Attention
We go to great lengths to assure you that you get individual attention.
We would like to grow - we want every customer to be a
satisfied customer. There is no better advertisement than
word of mouth!
Online Draft Approval
Poly Graphics
will post a draft of your order on your own personal web page so that you can
verify spelling and all details. To view and approve your draft(s),
you will need to fill in your last name and customer number.
You can send us a message (approval or other) directly from the page.
This personal web page system allows us to communicate back and forth,
without relying on email (which is sometimes unpredictable), until you are satisfied.
Quick, Quality Service
Most orders we can complete and ship within 72 business
hours (M-F, non-holiday). Please view and approve your drafts as quickly
as you can, and your order will be printed as quickly as we can.
Poly Graphic's goal is to make you completely happy with our products and service.
Color Variances
We do our best to print what you see on the screen. But to
get exact colors, your display, plus our display, and our
printer all have to be calibrated to show the exact same
colors. This is nearly impossible. We do the best we can
to get the colors you see on screen on the design that
you select.
Policy Changes
Poly Graphics reserves the right to change these policies on an individual basis
to make sure our customers are satisifed with our service and quality of our products.
We also reserve the right to change policies in the interest of perserving
Poly Graphics' business integrity.
Poly Graphics is a member of the
Apex Chamber of Commerce
These policies updated July 16, 2010
