Fast, Easy & Fun?
Getting great invitations fast, that are easy to order, and having fun in the process
is what this place is all about. If you don't have the fastest, easiest, and most fun invitation ordering experience here,
we want to know about it!
How Do I Order?
Ordering is super easy - find a design and give us your words - we do the rest according to your instructions.
Visit How This Site Works
and What to Expect for more information.
What can I change on my invitation?
Almost everything! - All graphics and all text. We can change colors and location
of all text and graphics on the product you are interested in.
Use the Special Instructions section of our order page to specify the details of how
you'd like the design you select to be changed. We'll do our best to prepare your draft
to your specifications. If we draft it different than you thought, let us know - we'll redo it.
How long will my order take?
Most orders take 3 weekdays or less from the time you order until the time they are shipped.
Your proof will be posted within 24 business hours (weekdays) of receiving your order.
We usually don't work on Sundays and holidays.
When you approve your proof*, we will print your order and ship it to
you the same or next weekday (we ship via UPS and USPS).
If you are
in a hurry, select our RUSH Option ($20 extra).
RUSH moves you to the top of our order queue - you will be the next order drafted.
If you order with RUSH before 10am (Eastern Time US) you order will ship the same day that you order.
Orders received after 10am are drafted as soon as possible and ship the next day.
For more details about RUSH see
Rush
Order page.
Note that UPS does not deliver Ground and 2nd day packages on the weekends.
The two Saturday delivery options are USPS Priority Mail and USPS Express Mail (which is usually overnight).
* Approving Your Proof: We want you to get your invitations as soon as possible. If we don't hear from you within a few days of making the draft available, we will try to contact you by phone and email. If we still don't hear from you, we will ship it without approval.
How can I get free shipping?
If your order totals $75 or more Poly Graphics will ship your order via either USPS Priority or UPS Ground (our choice) for no extra charge.
Throw more stuff in your shopping cart until it goes over $75 and you won't have to pay shipping costs
to get what you order.
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How much is shipping?
Orders under $75:
USPS Priority: $5.95
UPS Ground: $8.95 to $12.85
Orders $75 or more:
Ground: FREE
Faster & Overseas:
UPS 2nd Day Air: $18.90
USPS Express Mail: $25 (usually overnight to most of the US)
Overseas: $35 (charges may vary, we'll notifiy you if it is more)
Does Poly Graphics ship Internationally? To Alaska? To Hawaii?
Yes. We'll ship via USPS - we charge $35, but this amount is an estimate. We will notifiy you before we prepare your draft if shipping to your location is more.
There is an extra charge when shipping to Hawaii and Alaska.
Ask us and we will calculate shipping rates or feel free to use the "Calculate Postage" tool at usps.com.
We ship from zip code 27502 (Apex, North Carolina, USA)
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What is your standard paper like?
Our standard paper is 80lb Cover Paper.
It is heavy paper that can be sent as a postcard, but we
include envelopes with your order unless you request otherwise. 80lb Cover is a little heavier than an
index card, more like a business card in weight and feel.
See photo for an example of 50 sheets of normal
office paper next to 50 sheets of 80lb cover paper.
Our linen (upgraded paper) is similar to the 80lb cover, but have a "woven" texture to it.
The linen paper is very nice and should be considered for formal invitations, or for celebrations
that you'd like have special announcements for.
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When is my credit card charged?
We like to make sure the proof of your order is
correct before we charge your card. Although we require your credit card
information before we prepare your draft, we won't charge
your card until after you approve the design. This allows you to adjust your quantities or
add to your order right up until your order is sent to print. [return to top]
What happens when I pay by Money Order?
We wait until we receive your money order before preparing your draft.
Because there is labor involved in preparing a draft we like to have your
payment in hand before beginning work. We hope you understand.
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Can I trust Poly Graphics?
Poly Graphics has an A+ rating with the Better Business Bureau.
We're backed by Trust Guard and have received a high
KikScore.
We value integrity very highly.
We are here to serve you. Our goal is to make you
a happy customer and a friend. We want to earn your trust and to be here for you for years to come.
Poly Graphics filled our first order in October, 1995. Our website started in 1995. We've been doing this for quite some time and
would like to continue - with your help!
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Can you print in Spanish? Other Languages?
Yes. We've designed many cards using Spanish. If it is unclear where tilda's and accents go, please use
the Special Instructions space to clarify where they should go.
We may be able to print in other languages.
Contact us for information [return to top]
Can I cancel my order?
Your order will be custom drafted by our designers to your specifications. After your order is submitted, there is a $15 cancellation fee
if it is canceled before printing - for the time we have put into creating your proofs. Orders cannot be canceled after they are printed.
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Can I get a refund?
We'll take back and give you a refund for any non-personalized product you are not satisfied with.
Return these items within 10 days of receiving them. If you ordered the wrong thing or don't like it,
you are responsible for the return shipping. When we receive your package we will credit your account.
Our personalized products are designed especially for you - so we cannot take returns on these items.
If we messed up, let us know. We'll fix the problem and ship the correction as soon as we can.
We will ship the correction by the same method the original order was shipped.
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Can I get my birth announcement envelopes in advance?
If you order 50 or more birth announcements we'll send your envelopes in advance so you
can address them before the birth of your child. No extra charge.
Ask for your envelopes in the Special Instructions section of the order form.
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Can I send an invitation or announcement as a post card?
We print on (80lb cover) card stock (it's like index card weight) that can be used as
a post card if you wish to save on postage. We include
envelopes with all of our orders
- but tell us you're going to use them as post cards (4"x6")
and we won't include the envelopes (and we'll give
you a price break if you ask nicely). See an example of how thick our card stock is
at our blog Paper Weight - A Visual Difference [return to top]
Can I get an invitation in digital form? (PDF, GIF, JPG, etc)
No, but possibly "maybe".
We're kinda particular about quality and how our products look and feel.
We want Poly Graphics to impress you and exceed your expectations.
If we are not printing your invitations, we can't be sure of their quality.
We're also kinda protective of our "babies". If we released a design into
the world wide web, it could be passed around, altered, and possibly abused.
We don't want our "babies" abused.
We spend a lot of time creating designs to please you. They are our business.
Here's where the "maybe" part comes in.
We have allowed customers to use our designs to print, for instance, a poster
for their child's party with our design on it. In this case we worked with our
customer and their local print shop one-on-one.
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What Wording Will You Print?
We will print (nearly) any wording you want on your
cards. However, keep in mind that more concise is
better; it will look neater and be easier for your
readers to understand.
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How do you lay out my text?
Our graphic designer will lay out your wording the way we feel it looks
best with your chosen design. However, if you want it
formatted another way, just let us know in the "special
instructions" section when you order. If you don't like what we did when you see your draft,
please let us know and we will fix it to your liking.
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Does Poly Graphics have an instant preview?
No. We have real people prepare your design. Our graphic designers work on your order - they
proofread your wording and the design you have chosen, then prepare your order to fit
your event with your chosen design and typestyle. We've been doing this since 1995.
Be sure to ask for a draft so that you can see how your item will look before we print.
Give us 24 business hours and we'll design your invitation to look great.
If you don't like they way our designer has set your type,
we will work with you until you are happy.
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Can I get a proof?
Yes. We strongly suggest you ask for a draft (proof).
After receiving payment for your order and within 24 business hours, we
design your card and post a proof
so you can check it over and make sure it looks just
the way you want. Check carefully; everyone makes mistakes, and that includes both of us!
After you approve the proof, we are no longer responsible for overlooked
mistakes! If you do find a mistake on the proof before we print (ours
or yours), just let us know and we will correct it and re-post the proof.
The sample you approve is what we'll print - unless you ask for a change.
Approving Your Proof:
We want you to get your invitations as soon as possible.
If we don't hear from you within a few days of making the draft available,
we will try to contact you by phone and email. If we still don't hear from you,
we will ship it without approval.
Will it look exactly like my proof when I receive it??
No. It will look Better. Computer screens and internet
images are about 72 pixels per inch. Your cards will be printed at 600 pixels
per inch. Some customers have raved about the brilliant colors of their invitations.
Is my design in stock?
Always! We start with a blank piece of paper and print the graphics and your wording
at the same time. This gives us
ultimate control over how your invitation/announcement looks. We never run out -
because everything is printed from scratch just for you!
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TIPS: As
you are creating an invitation, don't forget:
If
you wish to give directions to the event,
it would probably be better to include them on a separate
sheet inside the invitation. We can print direction inserts for you.
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Need help with wording?
Do you want your words to rhyme? Try a rhyming word website like
Rhymezone or
Rhymer
If you like the sample wording of an invitation that you are ordering, just give us your differences
and our designers will use your information to complete the wording.
Do you Have other wording questions?
Just ask when you place the order. We've been creating these invitations for
many years and can probably provide some suggestions.
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How
early should I mail invitations? Wedding
invitations should be sent out four to six weeks
prior to the event. During holiday seasons allow for
extra time.
Informal event invitations should be sent about three
weeks before the event.
If your location needs a firm count of attendees before the event
be sure to give yourself an extra day or two to follow up on those who
are slow to respond.
If you have a date, but not all the details for an event,
use "Save the Date" cards to inform your guests.
This is especially nice if travel arrangements need
to be made.
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Order
more than you need!
It costs more and takes extra time to have invitations
and announcements reprinted. It may be better for you
to order a few extra than to be caught short.
If you find that you do need extras, we can accomodate you - we keep your
design on file for at least a year.
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Does Poly Graphics sell blank invitations (no wording)?
Yes. We will prepare blank invitations for you. But because we print
both the wording and the graphics on the invitation at the same time
(giving us excellent flexibility in how the design looks)
our process is almost the same. Click the checkbox on the order form
near where we ask for your wording.
We'll give you a 10% discount for no wording and it will be applied at checkout.
Read our blog post about ordering blank invitations.
Realize that ordering invitations without wording means that you
have to print the wording yourself. We'll include a couple of blank cards
for you to test with if you ask (use the special instructions section of the order form).
Please understand that your printer must handle the size (5" x 7") and paper weight (80lb cover) of our invitations.
See an example of how thick our card stock is
at our blog Paper Weight - A Visual Difference [return to top]
Is Poly Graphics a Green company?
Yes. The paper we use to create our invitations is from companies that support sustainable forestry programs like the Sustainable Forestry Initiative or
FSC - Forestry Stewardship Council (The Independant Assurance for Responsbile Forest Management).
We recycle approximately 97% of our waste. We re-use newspaper and re-use 'peanuts' for packing materials.
We recycle our used toner cartridges and all the replacable printer parts that are allowed.
We do all that we can to minimize waste and keep our extras, proofs, and trimmings out of the dump.
We re-use shipping boxes that are in good shape. If we can't re-use a box, we recycle it. Some things we have to throw away
because our town does not recycle them. Eveything that we can recycle or re-use we do
recycle or re-use.
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Will you sell or give my name and address to anyone?
We treat your personal information as if it were our own. We will not sell or give your information
to anyone. We contact you to work on your order and to stay in touch so you won't forget us.
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Can I have your catalog?
No. Our website is much more up to date than a printed catalog would be.
We add new designs to this site all the time. We would have to update a printed catalog weekly
for it to show all the designs we have available.
If you don't see what you want here - ask us and we'll try to design something for you.
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How do I contact Poly Graphics?
There are several ways - go to our
Contact Us page to find out how to email, call, or send Poly Graphics
a comment or suggestion. Or visit our blog to read or comment.
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When I print samples out, they don't look that good - why?
Our printers print to a much higher resolution than you see on the screen. The samples
you see on our website are optimized for the screen, not for print.
Screen resolution is about 72 pixels per inch and your invitations are printed at 600
pixels per inch. When we print your invitations, they are crisp and clear.
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Is this the Poly Graphics that is sending me spam email or faxing me?
No. We don't send spam. We don't send unsolicited faxes. We don't send unsolicited emails.
Some evil person hijacked our domain for use in their spamming activities.
There (apparently) was another company by the name of Poly Graphics that was sending faxes.
We're sorry we can't help stop this.
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Want a discount?
When ordering, put the word "dove" in the special instructions section.
We'll give you 10% off as a reward for reading to the bottom of this page!
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Tell a friend and you both get a discount
Send a friend a message about Poly Graphics and you'll both get a discount.
Use the form at polygraphics.com/tellafriend [return to top]
Our standard paper is 80lb Cover Paper. 
