How Do I Order?
See the video above and visit How This Site Works

What can I change on my invitation?
Almost everything! - All graphics and all text. We can change colors and location of all text and graphics on the product you are interested in. Use the Special Instructions section of our order page to specify the details of how you'd like the design you select to be changed. We'll do our best to prepare your draft to your specifications. If we draft it different than you thought, let us know - we'll redo it.

How long will my order take?
Your order is designed and printed as quickly as possible. In most cases your proof will be posted within 24 business hours of receiving your order. We usually don't work on Sundays and holidays. When you approve your proof, we will normally print your order and ship it out to you within 2-3 business days (we ship via UPS and USPS).

If you are in a hurry, select our RUSH Option ($20 extra). RUSH moves you to the top of our order queue - you will be the next order drafted. If you order with RUSH before 10am (Eastern Time US) you order will ship the same day. Orders received after 10am are drafted as soon as possible and ship the next day. For more details about RUSH see Rush Order page.

For shipping times, see our turnaround time page.

Note that UPS does not deliver ground and 2nd day packages on the weekends. The only Saturday delivery option is via USPS Express Mail (which is usually overnight).

How can I get free shipping?
If your order totals $75 or more Poly Graphics will ship your order via UPS Ground for no extra charge. Throw more stuff in your shopping cart until it goes over $75 and you won't have to pay shipping costs to get what you order.
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How much is shipping?
Orders under $75:

• Ground: $8

Orders $75 or more:

• Ground: FREE

Faster & Overseas:

• 2nd Day Air: $18
• USPS Express Mail: $25 (usually overnight to most of the US)
• Overseas: $35 (charges may vary, we'll notifiy you if it is more)

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Does Poly Graphics ship Internationally? To Alaska? To Hawaii?
Yes. We'll ship via USPS - we charge $35, but this amount is an estimate. We will notifiy you before we prepare your draft if shipping to your location is more. There is an extra charge when shipping to Hawaii and Alaska. Ask us and we will calculate shipping rates or feel free to use the "Calculate Postage" tool at usps.com. We ship from zip code 27502 (Apex, North Carolina, USA)
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What is your standard paper like?
Our standard paper is 80lb Cover Paper.
It is heavy paper that can be sent as a postcard, but we include envelopes with your order unless you request otherwise. 80lb Cover is a little heavier than an index card, more like a business card in weight and feel.

See photo for an example of 50 sheets of normal office paper next to 50 sheets of 80lb cover paper.

Our linen (upgraded paper) is similar to the 80lb cover, but have a "woven" texture to it.
The linen paper is very nice and should be considered for formal invitations, or for celebrations that you'd like have special announcements for.
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When is my credit card charged?
We like to make sure the proof of your order is correct before we charge your card. Although we require your credit card information before we prepare your draft, we won't charge your card until after you approve the design. This allows you to adjust your quantities or add to your order right up until your order is sent to print.
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What happens when I pay by Money Order?
We wait until we receive your money order before preparing your draft. Because there is labor involved in preparing a draft we like to have your payment in hand before beginning work. We hope you understand.
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Can I trust Poly Graphics?
Poly Graphics has an A+ rating with the Better Business Bureau. We are here to serve you. Our goal is to make you a happy customer and a friend. We want to earn your trust and to be here for you for years to come. Poly Graphics filled our first order in October, 1995. We've been doing this for quite some time and would like to continue - with your help!
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Can you print in Spanish? Other Languages?
Yes. We've designed many cards using Spanish. If it is unclear where tilda's and accents go, please use the Special Instructions space to clarify where they should go. We may be able to print in other languages. Contact us for information
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Can I cancel my order?
Your order will be custom drafted by our designers to your specifications. After your order is submitted, there is a $15 cancellation fee if it is canceled before printing - for the time we have put into creating your proofs. Orders cannot be canceled after they are printed.
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Can I get a refund?
We'll take back and give you a refund for any non-personalized product you are not satisfied with. Return these items within 10 days of receiving them. If you ordered the wrong thing or don't like it, you are responsible for the return shipping. When we receive your package we will credit your account.

Our personalized products are designed especially for you - so we cannot take returns on these items.

If we messed up, let us know. We'll fix the problem and ship the correction as soon as we can. We will ship the correction by the same method the original order was shipped.
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Can I get my birth announcement envelopes in advance?
If you order 50 or more birth announcements we'll send your envelopes in advance so you can address them before the birth of your child. No extra charge. Ask for your envelopes in the Special Instructions section of the order form.
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Can I send an invitation or announcement as a post card?
We print on (80lb cover) card stock (it's like index card weight) that can be used as a post card if you wish to save on postage. We include envelopes with all of our orders - but tell us you're going to use them as post cards (4"x6") and we won't include the envelopes (and we'll give you a price break if you ask nicely). See an example of how thick our card stock is at our blog Paper Weight - A Visual Difference
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What Wording Will You Print?
We will print (nearly) any wording you want on your cards. However, keep in mind that more concise is better; it will look neater and be easier for your readers to understand.
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How do you lay out my text?
Our graphic designer will lay out your wording the way we feel it looks best with your chosen design. However, if you want it formatted another way, just let us know in the "special instructions" section when you order. If you don't like what we did when you see your draft, please let us know and we will fix it to your liking.
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Does Poly Graphics have an instant preview?
No. We have real people prepare your design. Our graphic designers work on your order - they review your wording and the design you have chosen to prepare your order to fit your event with your chosen typestyle. We've been doing this since 1995. Be sure to ask for a draft so that you can see how your item will look before we print. Give us 24 business hours and we'll design your invitation to look great. If you don't like they way our designer has set your type, we will change it for you.
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Can I get a proof?
Yes. We strongly suggest you ask for a draft (proof). After receiving payment for your order and within 24 business hours, we design your card and post a proof so you can check it over and make sure it looks just the way you want. Check carefully; everyone makes mistakes, and that includes both of us! After you approve the proof, we are no longer responsible for overlooked mistakes! If you do find a mistake on the proof before we print (ours or yours), just let us know and we will correct it and re-post the proof. The sample you approve is what we'll print - unless you ask for a change.
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Is my design in stock?
Always! We start with a blank piece of paper and print the graphics and your wording at the same time. This gives us ultimate control over how your invitation/announcement looks. We never run out - because everything is printed from scratch just for you!
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As you are creating an invitation, don't forget:

• the date,
• time and
• place of the occasion,
• your name and
• a phone number for RSVP.
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If you wish to give directions to the event, it would probably be better to include them on a separate sheet inside the invitation. We can print direction inserts for you.
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Need help with wording?
Just ask when you place the order. We've been creating these invitations for many years and can probably provide some suggestions.
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How early should I mail invitations?
Wedding invitations should be sent out four to six weeks prior to the event. During holiday seasons allow for extra time.

Informal event invitations should be sent about three weeks before the event.

If your location needs a firm count of attendees before the event be sure to give yourself an extra day or two to follow up on those who are slow to respond.

If you have a date, but not all the details for an event, use "Save the Date" cards to inform your guests. This is especially nice if travel arrangements need to be made.
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Order more than you need!
It costs more and takes extra time to have invitations and announcements reprinted. It may be better for you to order a few extra than to be caught short. If you find that you do need extras, we can accomodate you - we keep your design on file for at least a year.
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Does Poly Graphics sell blank invitations (no wording)?
Yes, we will sell you blank invitations. But because we print both the wording and the graphics on the invitation at the same time (giving us excellent flexibility in how the design looks) our process is almost the same. We'll give you a 10% discount for no wording.
Read our blog post about ordering blank invitations.
Realize that ordering invitations without wording means that you have to print the wording yourself. We'll include a couple of blank cards for you to test with if you ask (use the special instructions section of the order form). Please understand that your printer must handle the size (5" x 7") and paper weight (80lb cover) of our invitations. See an example of how thick our card stock is at our blog Paper Weight - A Visual Difference
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Is Poly Graphics a Green company?
Yes. The paper we use to create our invitations is from companies that support sustainable forestry programs like the Sustainable Forestry Initiative or FSC - Forestry Stewardship Council (The Independant Assurance for Responsbile Forest Management).
We recycle approximately 97% of our waste. We re-use newspaper and re-use 'peanuts' for packing materials. We recycle our used toner cartridges and all the replacable printer parts that are allowed. We do all that we can to minimize waste and keep our extras, proofs, and trimmings out of the dump. We re-use shipping boxes that are in good shape. If we can't re-use a box, we recycle it. Some things we have to throw away because our town does not recycle them. Eveything that we can recycle or re-use we do recycle or re-use.
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Will you sell or give my name and address to anyone?
We treat your personal information as if it were our own. We will not sell or give your information to anyone. We rarely contact you for any reason other than to work on your order.
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Can I have your catalog?
No. Our website is much more up to date than a printed catalog would be. We add new designs to this site all the time. We would have to update a printed catalog weekly for it to show all the designs we have available. If you don't see what you want here - ask us and we'll try to design something for you.
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How do I contact Poly Graphics?
There are several ways - go to our Contact Us page to find out how to email, call, or send Poly Graphics a comment or suggestion. Or visit our blog to read or comment.
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When I print samples out, they don't look that good - why?
Our printers print to a much higher resolution than you see on the screen. The samples you see on our website are optimized for the screen, not for print. When we print your invitations, they are crisp and clear.
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Is this the Poly Graphics that is sending me spam email or faxing me?
No. We don't send spam. We don't send unsolicited faxes. We don't send unsolicited emails. Some evil person hijacked our domain for use in their spamming activities. There (apparently) was another company by the name of Poly Graphics that was sending faxes. We're sorry we can't help stop this.
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Tell a friend and you both get a discount
Send a friend a message about Poly Graphics and you'll both get a discount. Use the form at polygraphics.com/tellafriend
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Did we miss something? Ask Us
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